Privacy Policy

Last Updated: May 4, 2026

At spinsup.club, we are committed to safeguarding your personal information. This Privacy Policy details how we collect, use, and protect your data in accordance with the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. General Information and Ownership

The website spinsup.club is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica (Company Registration Number 3-102-893958).

Data Controller: As the website operator, Novatrix SRL determines the purpose and methods of data processing.
Data Protection Officer (DPO): We have appointed a DPO to oversee privacy compliance. For any data concerns, contact [email protected].
Customer Support: For general inquiries, reach us at [email protected] or via live chat.

2. Categories of Data Collected

To maintain a safe and functional gaming environment, we collect the following:

Identity Data: Full name, date of birth, gender, and nationality.
Contact Data: Residential address, email, and phone number.
Financial Data: Bank account details, payment information, and source of wealth documentation.
Gaming Data: History of bets, deposits, withdrawals, and responsible gaming settings.
Technical Data: IP address, browser type, location data, and operating system.

3. Legal Basis for Processing

We process your information based on these legal pillars:

Contractual Necessity: To provide our services and manage your account.
Legal Obligation: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) laws.
Legitimate Interest: To prevent fraud, ensure platform security, and improve our services.
Consent: To send you marketing materials and personalized promotions.

4. Information Sharing and Transfers

Your data is never sold. It is only shared with trusted third parties to facilitate our services:

Service Providers: Game developers, payment processors, and communication software.
Compliance Partners: Third-party tools used for age verification and fraud prevention.
Regulatory Bodies: Law enforcement or government agencies when required by law.
International Transfers: If data is moved outside the EEA, we use Standard Contractual Clauses (SCCs) to ensure your protection remains at the highest standard.

5. Data Retention

Per international AML regulations, we are legally required to store your personal data for a minimum of five years after your account is closed. Consequently, we cannot fulfill requests for data erasure before this mandatory period has passed.

6. Data Security

We employ strict technical and administrative safeguards to protect your data from unauthorized access or loss. Your account is secured by your unique ID and password. We strongly recommend enabling Two-Factor Authentication (2FA) for enhanced protection.

7. Your Legal Rights

Under applicable privacy laws, you have the right to:

Access and request copies of your personal data.
Correct or update inaccurate information.
Object to or restrict certain data processing activities.
Withdraw your marketing consent at any time.
Request data portability to another service provider.

8. Protection of Minors

The services at spinsup.club are intended strictly for individuals aged 18 and over. We do not knowingly collect data from minors. If we discover a person under 18 has provided data, we will take immediate steps to delete that information and terminate the account.

By using spinsup.club, you acknowledge that you have read and agreed to the terms of this Privacy Policy. For more information, please contact our DPO.